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Analytics · Glossary

What is Customer Acquisition Cost (CAC)?

Definition

Customer acquisition cost is the total cost of winning one new customer: sales and marketing spend ÷ new customers.

CAC explained

Comparing CAC with customer lifetime value (CLV) shows whether your growth is profitable. A healthy business typically has CLV at least 3× CAC.

Put it into practice

01What does CAC stand for?
CAC stands for Customer Acquisition Cost. Customer acquisition cost is the total cost of winning one new customer: sales and marketing spend ÷ new customers.
02What is CAC in digital marketing?
Customer acquisition cost is the total cost of winning one new customer: sales and marketing spend ÷ new customers.
03Why is CAC important?
Comparing CAC with customer lifetime value (CLV) shows whether your growth is profitable. A healthy business typically has CLV at least 3× CAC.
04Can iSmartsLab help with CAC?
Yes. Our Digital Marketing team works on CAC every day for businesses across Odisha and India. Book a free consultation and we will review your current setup and share a clear plan.
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